REQ: 1285       

Job Opening:   

User Trainer/Senior User Support Specialist, San Francisco, CA

Job Description:

Reports to Project Manager.  Assists in setting up operating end user support programs for major applications in support of specific cases.  Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active on-going training and support to ensure that they are being use effectively, but also for litigation support and office automation applications.  Develops training course outlines and agendas.  Establishes training facilities and schedules.  May supervise work of teams of user support staff, such as help desk staff.  Organizes, prepares, schedules and conducts training sessions.  Training will most often be user level training for specific database of specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc.  Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.  Prepares training approach and materials; arranges for use of training facilities, for access to appropriate applications, etc.  Performs help desk functions - answer and respond to user phone calls, install and troubleshoot litigation support packages on user desktops.

Education:

Undergraduate degree strongly preferred.

Required Skills:

Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.  Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government’s word processing, spreadsheet, and email systems.  Excellent oral and written communication skills required.  At least two years of experience teaching/training, experience involving computer application, preferable database, imaging, or other automated litigation support applications will generally be expected; supervisory experience helpful.

Schedule and Status:  Full time

Employee Type:  Regular

Able to Obtain Clearance: Must pass a credit and background check.

Possess Clearance:  N/A

For consideration:

Please send your resumes to recruiter@labat.com or fax to 703.506.4646 attention Recruiter.  Please note REQ# 1285  in the subject line.  We are an Equal Opportunity Employer.